FAQ
Care & Handling of Cutters/Rollers
Even though our cutters are designed to be strong, they are not indestructible. Do not apply excess pressure and do not apply inwards or outwards pressure to the cutting wall specifically. Use water or corn starch to help prevent clay from sticking. Some sanding will still be necessary after baking.
We recommend being gentle and taking good care of your clay cutters to ensure a long, happy clay-making life. Here are our tips for cutter care:
🧽 Always clean your cutter with a damp cloth, baby wipe or soapy water after use
💨 Ensure that your cutter is completely dry before storing
🔥 Do not expose your cutter to high heat (eg. do not leave in the hot sun for prolonged periods), as it will warp
💪🏻 Do not use excessive strength or force on your cutter
🦩 For smaller cutters, or cutters with higher detail, material build up is inevitable due to the small gaps.
Use a small needle tool to remove the stuck clay before storing.
Taking care of resin-printed texture rollers is important to maintain their quality and longevity. Here’s a list of steps to help you properly care for them:
1. Cleaning After Each Use
- Remove Residue: After each use, gently remove any excess material or residue using a soft brush or cloth.
- Warm Water Rinse: Rinse the roller with warm water to wash away any remaining debris.
- Use Mild Soap: If necessary, use a mild, non-abrasive soap to clean the roller. Avoid harsh chemicals that can damage the resin.
2. Drying
- Air Dry: Let the roller air dry completely before storing it. Avoid using heat or direct sunlight to speed up drying as this can warp the resin.
- Towel Drying: Pat the roller dry with a lint-free towel to remove excess water, ensuring it is completely dry to prevent mold or mildew.
3. Storage
- Cool, Dry Place: Store the roller in a cool, dry place away from direct sunlight or heat sources to prevent warping.
- Flat or Upright Storage: Store the roller either flat or upright to avoid unnecessary pressure on any part of the roller.
- Protective Cover: Use a protective cover or bag to keep the roller free from dust and debris when not in use.
4. Handling
- Gentle Use: Handle the roller gently to avoid chipping or cracking the resin.
- Avoid Dropping: Be careful not to drop the roller, as resin can be brittle and may break upon impact.
5. Periodic Inspection
- Check for Damage: Regularly inspect the roller for any signs of wear, cracks, or damage.
- Repair Minor Damage: If you notice minor cracks or chips, you can repair them with UV resin or epoxy.
6. Avoid Exposure to Harsh Chemicals
- No Solvents: Avoid using harsh solvents or abrasive cleaners that can degrade the resin.
- No Alcohol: Alcohol can cause the resin to become brittle over time, so it’s best to avoid using it for cleaning.
7. Temperature Control
- Avoid Extreme Temperatures: Keep the roller away from extreme temperatures, as high heat can cause warping and cold can make the resin brittle.
- Room Temperature: Store and use the roller at room temperature to maintain its integrity.
8. Use Compatible Materials
- Material Compatibility: Use the roller with materials that won’t cause excessive wear or damage to the resin, such as soft clays or fondants.
By following these steps, you can ensure that your resin-printed texture rollers remain in excellent condition for repeated use.
Clay Earrings Guide
Polymer clay earrings are lightweight, handmade accessories crafted from a type of plastic-based clay that hardens when baked. These earrings come in various shapes, colors, and designs, making them a popular choice for unique, custom jewelry.
Gently wipe with a soft cloth: Use a damp, lint-free cloth to gently clean the earrings. Avoid using any harsh chemicals or cleaners, as these can damage the clay.
For stubborn stains: Apply a tiny amount of rubbing alcohol to a cotton swab and gently rub the stained area. Always test on a small, less visible part first.
Avoid prolonged exposure to water: While polymer clay is water-resistant, it's best to avoid submerging your earrings in water. Remove them before showering, swimming, or exercising to maintain their longevity.
Dry immediately if wet: If your earrings do get wet, gently pat them dry with a soft cloth.
Store in a cool, dry place: Keep your earrings away from direct sunlight and high temperatures, as excessive heat can soften the clay.
Avoid tangling: Store them in a jewelry box or on a jewelry stand to prevent scratches and damage from other pieces.
Keep away from sharp objects: Polymer clay can scratch if it comes into contact with sharp objects. Store your earrings separately or in a soft pouch to avoid damage.
Handle with care: While polymer clay is durable, it can still break if dropped or bent. Treat your earrings gently to avoid cracks or breaks.
Hypoallergenic options: Many polymer clay earrings are made with hypoallergenic metal findings, such as stainless steel or titanium, making them suitable for sensitive ears. Check with the us to confirm the type of metal used. You may also want to avoid any earrings with a Resin coating, as people can be sensitive to this material.
Avoid direct contact with perfumes and lotions: Chemicals in these products can affect the color and finish of your earrings. Apply them before putting on your earrings.
Regular cleaning: Wipe your earrings with a soft cloth regularly to maintain their shine and remove any dust or dirt.
With proper care: Polymer clay earrings can last for many years if cared for properly. Their durability largely depends on how well you store, clean, and handle them.
Avoid extreme heat and cold: Extreme temperatures can affect the durability of polymer clay. In hot weather, the clay may soften, and in cold weather, it can become more brittle. It's best to store your earrings in a climate-controlled environment.
Returns & Refunds
Since our products are made-to-order, it is difficult to process and accept refunds and returns. However, we can still make special arrangements and would be happy to chat if you need to exchange or return an unused item!
For sanitation reasons, earrings cannot be returned, refunded or exchanged.
Should you have an issue with any product, please contact us within 30 days from delivery date of your package.
In the case when the product is unused and undamaged, you may be eligible for a refund.
In the case when a product has been damaged during use, please contact us to see if we are able to assist with replacement or refund. We can't guarantee a refund under these circumstances but are happy to chat and see if we can assist!
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.